How this site works

Each article below is about using this site: tickets, booking, careers and interviews.

Getting started

1. Open a support ticket Use the link your shop sent you, then send a subject and a short message.
2. Find your portal link Only the shop that sold to you can issue a portal link.
3. What this site is for Tickets, booking, careers, interviews and files: each has its own door.

Tickets

1. What ticket status means New, Open, Pending, Solved, and Closed are the only statuses.
2. Reply to an existing ticket Open the ticket from your list, send a reply, or attach a file.
3. Tasks, invoices, and files Some shops open a workspace on the same link.

Orders

1. Orders, invoices, and payments Ask about an order by number. Pay an invoice from Workspace when the shop has enabled it.
2. Returns and replacements Start a ticket with the order number and what is wrong.

Booking

1. Book a time with the shop Use the shop's /Book/ link. The home page will route a pasted booking URL.

Hiring

1. Apply for a role Use the shop's /Careers/ code. Apply once per role.
2. Complete an interview Use the /Interview/ link the hiring team sent. Submit once.

Account

1. Hours and response time The shop sets hours. This portal does not staff a third-level desk.